Privacy Policy | Bianca's Tradisionele Moerkoffie

Effective Date: March 2026

1. Introduction

Bianca's Tradisionele Moerkoffie ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms on our website, place an order, or apply to become a reseller. This may include:

Identity Data: First name, last name, and company name (if applicable).
Contact Data: Email address, physical delivery address, and telephone/mobile numbers.
Transaction Data: Details about payments and products you have purchased.

3. How We Use Your Information

We strictly use your personal data to:

Process and deliver your coffee orders.
Evaluate and manage wholesale/reseller applications.
Respond to your direct inquiries and customer service requests.
Improve our website functionality and user experience.

4. Data Disclosure and Security

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as courier companies for delivery), so long as those parties agree to keep this information confidential. We implement industry-standard security measures to maintain the safety of your personal information.

5. Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your device that allows us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

Under POPIA, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data. To exercise these rights, please contact us at info@biancamoerkoffie.co.za.